Q1: What happens if you can’t repair my machine?
A: On the rare occasion we can’t fix your machine we can either send it back to you, dispose of it or give you £10 off your next purchase.
Q2: Will you repair my machine without consulting me first?
A: Absolutely not! I will diagnose the fault and then call you with a quote before carrying out any work.
Q3: What do you charge for your services and repairs?
A: The initial diagnosis and report is FREE, for all other work we have a transparent pricing menu click here.
Q4: What guarantees do you give?
A: We are so confident you will be over the moon when you get your machine back we give you a free no quibble 3-month guarantee.
Q5: Will my sewing machine’s progress be tracked?
A: Absolutely yes, you will know every step of the way, from when it’s being collected to when its in the how, when we’ve started work through to back to your home.