I have been lucky enough to become the proud owner of a Bernina 480 after testing out the... 475 in the shop. Duncan and the team were very helpful. The order was placed and the machine arrived at the shop in a week. It's nice to buy local as you have a point of contact should you need any help. I can recommend this shop and will be returning to buy some extra feet for my lovely new machine.read more
I bought a Jaguar Overlocker from Sewing Direct a couple of months ago - and as I've only... used a sewing machine till now, didn't realise that not all overlockers have a seam allowance guide. When Duncan emailed to see how I was getting on, I mentioned this to him and he has been so kind as to send me one. You certainly don't get service like this very often, and I can't recommend the company highly enough!read more
I have recently had my ancient manual Singer sewing machine serviced and I have just used... it for the first time . It has never worked as nicely as this! Thank you very much.
The shop is not hard to find and parking is literally outside. The gentleman who served me who I assume is the proprietor was very helpful and lifted the machine out of my car for me and eventually back into it as it’s too heavy for me these days. So all things considered I’m very pleased I chose this shop to service my machine .read more
Went to look at sewing machines as I am planning to buy one but have zero sewing... experience. Duncan was super friendly and patiently guided me through the different sewing machines available - a nice range is available at the shop - explaining to me some of the basic stuff and the various features coming with the different models. I still haven't decided what I would like to buy but this was still really helpful. Definitely recommend this shop.read more
Excellent service, wanted a concealed zipper foot plus 4mm rolled hem foot for my much... loved 'vintage' Bernina 830. Both feet identified and arrived 48hrs later. All done from my armchair.
Thank you.read more
My partner wanted to replace an old singer slant machine he had. He saw a Singer... Confidence 7463 on Sewing Directs website but didn't know if it would be right for him. He contacted the shop. The man was polite, friendly & so helpful. He said the machine was easy to use & even ok for beginners. My partner decided to buy the machine. The man even took time to take the address & payment details over the phone.
Straight away we got delivery details & that FedEx would be delivering 48hrs later, that is exactly what happened. From start to finnish it was excellent service, we can not fault it. We would highly recommend the shop & would not hesitate to use them again.
Thank you Sewing Direct for a streamlined shopping experience. Excellent.read more
I emailed before I visited, as I had a vintage sewing machine that needed repairing and... wanted to make sure they could get the appropriate parts. The response from the shop was quick, and the man I spoke with was really helpful. I managed to get my repair done in an hour, which was amazing, as was in a rush for it. I'd absolutely recommend this place to anyone!read more
Liaised with Duncan to order a sewing machine for a gift. He simplified the process and... put me on to a product that more than fits the bill. There were a few challenges outside his control with postage, which he communicated with me throughout. First class service - easy recommend. 5 stars.read more
The team helped me with a query, I was looking for a sewing machine foot and was unable... to find this. The team took the time to research my query, provide the exact information I needed and explained how to obtain the part.
I am very grateful for the help offered upon immediate receipt of my query and the effort taken to answer my question so fully. I would highly recommend Sewing Direct.read more
I had an awesome experience when going to buy my first sewing machine! :) It was lovely... to meet Duncan and I value his advice and knowledge on the products and taking me through the machines and even letting me try them out before the purchase. I definitely will be going back!read more
Purchased from these good people the Jaguar 1015DF Overlocker. I discovered a couple of... very minor problems so I emailed them explaining the problem. Not expecting a reply for some time I was amazed to see they answered within an hour. And my problems were solved immediately. Their customer service goes over the extra mile and you can buy with confidence in the knowledge you will be looked after.read more
Always very helpful when I go in.
I am new to seeing and they've taught me alot and are... never afraid to give me advice!
They never trick you into buying anything you don't need (like many other shops do) and they even recommend stuff to you that they dont supply because they are more bothered about helping you than making quick money and taking advantage.
Thank you very much for the great customer service!read more
Fantastic experience especially considering how busy this type of shop is right now. ... Would highly recommend shopping here as the service was better than anywhere else I've dealt with of late...read more
Discussed the cost and practicalities of leaving my Bernina sewing machine with Duncan at... Sewing direct whilst I was away, before I left. Duncan kept me up to date with costs of replacement parts and clarified costings with me before going ahead. Machine ready on my return from my trip, and my Bernina sounds well cared for and smooth once again. Thank you, Duncan. Helen Lread more
I am so happy that they helped me to fix my sewing machine freely by chatting via... Messanger , they spent long time giving me instructions to fix it. They are professional and very supportive. Highly recommended. Contact them and you will be more than happy.read more
I wouldn't trust my forty years old Bernina sewing machine to just anybody. It came back... from its SewingDirect service as good as it was the day I first bought it....thank you for your care!read more
Couldn't ask for better service, Duncan was extremely efficient and helpful throughout my... purchase, I am extremely happy with my machine and will definitely be a returning customer as I am now looking for additional feet for my Bernina.read more
Very friendly and efficient service. Although I’ve not put my machine fully through it’s... paces it’s running much better already.
The whole process of dropping off the machine and collection was very easy. I really appreciated the email updates as I was overseas while it was being serviced.read more
Brilliant and personal service. Nothing was too much trouble and Duncan was very... helpful, even carying my machine out to my car!. You are now my chosen service provider for my Bernina! Thank you.read more
The Sewing and Knitting Centre did a long overdue service on my rather ancient sewing... machine and did a marvelous job. I used my machine for the first time today and it really purred along where before it was definitely clattering along! They kept me well informed with the progress of the service and it was ready before the promised time. An advantage is the easy parking outside or in adjacent streets. Would recommend them.read more
Was able to park right outside the shop. Was very satisfied with the service and repair... of my Bernina sewing machine. Helpful, polite and friendly communication with Duncan. Would recommend this service to others. Thank you Duncan.read more
My 40 + years singer machine had stopped working for me but after SewingDirect replaced... some parts & serviced it for me it's running like a dream. So pleased I found this little gem of a shop in Beeston who also stock all sewing needs & knitting wool.read more
I found Duncan at Sewing Direct to be extremely helpful and generous in helping me find a... particular set of Dinosaur fat quarters I wanted to purchase. Despite them being out of stock everywhere he was able to source a pack from his suppliers and gave me a 10% discount code. This code turned out to be a £10 off code instead and rather than expecting me to pay more towards my purchase he very generously honoured the £10 off. I would thoroughly recommend Duncan and his company for going above and beyond to help me. This is definitely a business worth going back to again and again.read more
Duncan at the sewing and knitting centre was always just a click away if I needed any... assistance. Yarn came very quick and was vacuum packed for ease of posting. I have not used it yet but colours are spot on as to sample shown on website. They also do fabric which looks tempting. I would highly recommend this company.read more
A very good service. They were happy to spend time helping me find what I wanted even... though I was only looking for some thread. If you need to repair the sail on your sailing dinghy, this is the place to come.read more